000 00347nam a22001457a 4500
003 ISURa
008 150908b xxu||||| |||| 00| 0 eng d
020 _a9780194579087
041 _aEnglish
245 _aEnglish for customer care
260 _aOxford
_bUniversity Press
300 _c26 cm.
440 _nexpress series
_93004
942 _2ddc
_cEM
999 _c46220
_d47767