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1. Sheduled Reference
The customer is key Gaining an unbeatable advantage through customer satisfaction by
Language: English Language
Publication details: New York John wiley & sons,inc. 1991 1991
Availability: Items available for loan: Agricultural Library (1)Collection, call number: Reference Collection 658.812LEL.
2. Permanent Reference Books
The Impact of Service Quality of Procurement Process on External Customer Satisfaction with Special Reference to Livelihood Support Projects of German Development Cooperation Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Rajarata University of SL Author 2008 2008
Availability: Items available for reference: Main Library: Not for loan (1)Collection, call number: Reference Collection 658.81 HOE.
3. Permanent Reference Books
Service Quality and Satisfaction of Transit Passengers at the Bandaranaike International Airport by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Mihintale Rajarata University 2014 2014
Availability: Items available for reference: Main Library: Not for loan (1)Collection, call number: Reference Collection 658.812 ABE.
4. Lending Books
Beyond Customer Service by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: New Delhi Viva Books 2004 2004
Availability: Items available for loan: Main Library (1)Collection, call number: Lending Collection 658.812 GER.
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