TY  - BOOK
AU  - kurunathan , Dilogini
TI  - Electronic Customer Relationship Management (E-CRM):an Application of Diffusion of Innovation Theory (DOI) in Licensed Commercial Banks of Northern Province,Sri Lanka
U1  - 658.812 
PY  - 2018///
CY  - Mihintale
PB  - Rajarata University of Sri Lanka
KW  - Electronic Commerce - Researches
KW  - Thesis - MBA
KW  - Customer Relations - Management - Researches
KW  - Commercial Banks - Sri Lanka - Researches
KW  - Management
ER  -