TY  - BOOK
AU  - Besterfield , Dale H
AU  - Besterfield-Michna , Carol
AU  - Besterfield-Sacre , Mary
AU  - Besterfield , Glen H.
AU  - Urdhwareshe , Hemant
AU  - Urdhwareshe , Rashmi
TI  - Total Quality Management
SN  - 9789332534452
U1  - 658.4013 
PY  - 2015///
CY  - New Delhi
PB  - Pearson
KW  - Quality Management
KW  - Total Quality Management
KW  - Management
ER  -