TY  - GEN
AU  - Richey , Rosemary
TI  - English for customer care
SN  - 9780194579063
U1  - 428.24 
PY  - 2007///
CY  - New York
PB  - Oxford University
KW  - Language
KW  - EnglishLanguage
KW  - English Language Usage
KW  - Customer Relation-Study and Teaching
UR  - www.oup.com
ER  -