TY  - GEN
AU  - Lankes,R. David 
AU  - Mcclure,Charles R. 
AU  - Gross,Melissa
AU  - Pomerantz,Jeffrey
TI  - Implementing digital reference services: setting standards and making it real
SN  - 1555704506
U1  - 025.524 
PY  - 2003///
CY  - New York
PB  - Neal Schuman Publishers
UR  - www.neal-schuman.com
ER  -