TY  - GEN
AU  - Westbrook , Lynn
TI  - Identifying and analyzing user needs: a complete handbook and ready to use assessment workbook with disk
SN  - 1555703887
U1  - 025.58 
PY  - 2001///
CY  - New York
PB  - Neal Schuman
KW  - Libraries - User Satisfaction
KW  - Library Use Studies
KW  - Library and Information Sciences
UR  - www.neal-schuman.com
ER  -