TY - GEN AU - Besterfield , Dale H. AU - Besterfield-Micha , Carol ;Besterfield , Glen H. ;Besterfield-Sacre , Mary TI - Total quality management SN - 817758412x U1 - 658.4013 PY - 2003/// CY - New Delhi PB - Pearson Education KW - MANAGEMENT KW - TOTAL QUALITY MANAGEMENT ER -