TY  - GEN
AU  - Langley , Gerald J. 
AU  - Langley , Gerald J. ;Nolan , Kevin M. ;Nolan , Thomas W. ;Norman , Clifford L. ;Provost , Lioyd P.
TI  - The improvement guide: a practical approach to enhancing organizational performance
SN  - 0787902578
U1  - 658.4063 
PY  - 1996///
CY  - Sam Francisco
PB  - Jossey-Bass
KW  - MANAGEMENT
KW  - ORGANIZATIONAL EFFECTIVENESS
KW  - ORGANIZATIONAL CHANGE
ER  -